Feedier introduce this concept of Satisfaction Ratio throughout your Feedback Form configuration and reporting. Let's shed some light on this concept.
This metric is a percentage that aims to give you one figure to measure the Feedback's author global satisfaction. It has two main parts:
- The rating answers part, which accounts for more than 80% of the score. So based on the first Ratings step. Feedier takes all the scores and compile them in a single percentage.
- The question answers part, which gives an extra notch of accuracy by analyzing the text answers collected and attached to the Feedback.
- The Satisfaction ration will be set as "N/A" (a.k.a null) if there is 0 ratings attached to your Feedback Carrier.