The Satisfaction Ratio™ is Feedier’s way of calculating your respondents overall satisfaction based on their feedback results.
We use our own custom formula that includes the Ratings Slider, Ratings table, NPS, the Smiley and Text question type to give an accurate emotional feel to an individual’s feedback.




Having the Satisfaction ratio will also allow you to group sets of data in order to find individuals who are deeply unsatisfied or happy with the product or service that you’re providing. It is a very important part of Feedier's reporting capabilities and allows our clients to get a pulse of satisfaction over a given time and compare their satisfaction levels based on the attribute data they collect.





Calculating the Satisfaction ratio

The satisfaction ratio is collected by working out the average score based on the number of ratings, NPS questions, Smileys or text responses given.
Let's take a look at how an individual feedback could be calculated.

Rating Slider calculation
Depending on the rating slider collected, if you had two ratings, and they were answered 4/5 and 5/5 this would give you an average rating of 90%.

NPS calculation
Similarly to the rating slider, the NPS is split between 0-10, so a score of 7 would be 64%


Smiley Calculation
This is worked out on a 1-5 scale always, so an sunglasses face (4/5) would give 80%

Text Analysis Calculation
This is worked out when sentiment reaches over 80% positive or 80% negative.
So in the example below, it gives 100%


Taking all these together and then dividing by the total gives you a total satisfaction of: 90+80+64+80+100/5
Satisfaction Ratio = 83%

Note: Be sure to include ratings to take full advantage of this feature.