In this article, you will find:


1. How to create a Feedback Survey
2. How to use a Template
3. How to create a personalized Survey

1. How to create a Feedback Survey

A Feedback Survey is the most accurate way to evaluate customers’ satisfaction. The collected data helps you create a memorable customer experience and adjust decisions to their needs.

  1. Go to the survey page
  2. Click the “New survey” button
  3. Choose between “Using a template” or “By myself” 

2. How to use a template

We have created spot-on form templates that suit your relevant set of customers like a charm! Once created from a template, the form is entirely customizable. Please make sure to edit the form and check the information first.

  • Select from our Most Popular Templates or click All to show more
  • Choose a Template and click on “Select” 
  • Your form is ready to be edited

3. Choosing the 'By Myself' option

You can create the Feedback Form from scratch. It will be pre-filled with 2 questions set as an example. Feel free to edit or delete them. 

  • Add a Form name
  • Click on “Save” 
  • Your form is ready to be edited