Actions: 

Actions in Feedier allow you to set feedback alerts that match your user stories for your team members.

Learn more here

Activity Chart:
Located on the main insights page, the activity chart shows your feedback in an interactive chart that compares stored context attributes against total feedback, satisfaction ratio rates, and question answers in order to view your data in cohorts that give you quick insights.

Cluster:

Every organization in Feedier has at least one cluster: The primary cluster. A cluster can hold a range of users depending on your plan.
They are designed to be independent dashboards for users bases on your organizational structure.
Users will see their own forms, feedback, and user stories based on the cluster they are in.



Conditions:

With conditions, the participants will only be shown the questions that are relevant to them. The conditions are configurable with the logical operators (Equals, Different than, Less, or Greater than…).

Context Attributes:

Context Attributes in Feedier represent data that give extra information about the participant and Feedback. They bring context to your answers. They are also known as metadata (Product ID, Region, Manager name, Building, Division, Location…).

Learn more here.

Correlation Table:

The correlation Table in Feedier gives you the ability to compare your satisfaction across different variables such as locations, departments, cohorts, or any other variable that is important for you with a sample report.


Feedback Form:

Feedback forms are an interactive and gamified survey alternative that allows you to collect feedback and get quality insights.


Net promoter score (NPS):

NPS is an index that ranges from -100 to 100 and that gives you an idea about whether or not the participants are willing to recommend the company’s products or services to others. This allows you to measure your overall satisfaction and classify your participants into 3 categories: detractors, passives, and promoters.


Owner:

Owners are the users in charge of specific feedback responses.


PDF report:
The PDF report is a downloadable and sharable report that delivers a global perspective of all the responses along with general statistics.


Pushes:

Pushes are campaigns that you can schedule to automatically send Feedback emails or SMS to your participants.


Role:

Roles allow you to define your team members’ activity in Feedier by choosing the admin, the user, the viewer and the restricted viewer.


Search filters:

By using the Search Filters you will be able to segment the feedback received by time period, satisfaction ratio, context attributes along with many other options.


Satisfaction ratio (SR):

A precise score given by measuring the participant’s satisfaction rating behavior and question insights.


Satisfaction Ratio = (Satisfaction Ratings % )   +  (NPS, Smileys, Ratings, Rating Slider % )   Divided by 2

Learn more here.


Status:

The status gives you an idea about the current status of a given Feedback: in progress, contacted, resolved...

Text Analysis:

The Text Analysis feature in Feedier shows you which keywords are the most frequently mentioned for each question and gives you the overall satisfaction ratio attached to these keywords.

User Story:

A specific subset of data based on filters such as context, forms, answers, country, etc.

Widget:

The web widget makes it possible for you to receive feedback directly from any website/web application.