In this article, you will find:


A segmentation of the main pages from the navigation menu, with explanations of the terms present in each one.


1. Top Menu

2. Side Menu


1. Top Menu

Activity Chart:
Located on the main insights page, the activity chart shows your feedback in an interactive chart that compares stored context attributes against total feedback, satisfaction ratio rates, and question answers in order to view your data in cohorts that give you quick insights.


Operational KPI:

Allows you to track your key indicators. With the help of mathematical formulas, it becomes a strong tool for data analysis and getting an overview of your progress.


Satisfaction ratio (SR):

A precise score given by measuring the participant’s satisfaction rating behaviour and question insights.


Satisfaction Ratio = (Satisfaction Ratings % )   +  (NPS, Smileys, Ratings, Rating Slider % )   Divided by 2

Learn more here.


Net promoter score (NPS):

NPS is an index that ranges from -100 to 100 and that gives you an idea about whether the participants are willing to recommend the company’s products or services to others. This allows you to measure your overall satisfaction and classify your participants into 3 categories: detractors, passives, and promoters.


New category: 
The ability to assign tags to your surveys to find them in one click.


To do this, go to your survey settings and select add a category.


New survey:

To create a new form. 


Select between using a template or creating your own.

Create report :
2 choices of report are possible, one already filled in with most of the essential information. The second one is totally customizable.

PDF report:
The PDF report is a downloadable and sharable report that delivers a global perspective of all the responses along with general statistics.

Owner:

Owners are the users in charge of specific feedback responses.


Status:

The status gives you an idea about the current status of a given Feedback: in progress, contacted, resolved...


Segments :
Segments allow you to group data sets together that you wish to track, giving you the ability to get notified as soon as feedback matches the group you created.


Actions: 

Actions in Feedier allow you to set feedback alerts that match your user stories for your team members.

Learn more here




Journey :

Live Journeys allow you to group your feedback inside the Segment Cards and visualize them into a Journey. Each Segment is a cohort of your feedback based on filters you select and represents a specific touchpoint of your customer journey when you have collected feedback.



2. Side Menu

Cluster:

Every organization in Feedier has at least one cluster: The primary cluster. A cluster can hold a range of users depending on your plan.
They are designed to be independent dashboards for users, bases on your organizational structure.
Users will see their own forms, feedback, and user stories based on the cluster they are in.


Conditions:

With conditions, the participants will only be shown the questions that are relevant to them. The conditions are configurable with the logical operators (Equals, Different from, Less, or Greater than…).

Context Attributes:

Context Attributes in Feedier represent data that give extra information about the participant and Feedback. They bring context to your answers. They are also known as metadata (Product ID, Region, Manager name, Building, Division, Location…).

Learn more here.

Correlation Table:

The correlation Table in Feedier gives you the ability to compare your satisfaction across different variables such as locations, departments, cohorts, or any other variable that is important for you with a sample report.


Pushes:

Pushes are campaigns that you can schedule to automatically send Feedback emails or SMS to your participants.


Role:

Roles allow you to define your team members’ activity in Feedier by choosing the admin, the user, the viewer and the restricted viewer.


Search filters:

By using the Search Filters you will be able to segment the feedback received by time period, satisfaction ratio, context attributes along with many other options.


Text Analysis:

The Text Analysis feature in Feedier shows you which keywords are the most frequently mentioned for each question and gives you the overall satisfaction ratio attached to these keywords.

User Story:

A specific subset of data based on filters such as context, forms, answers, country, etc.

Widget:

The web widget makes it possible for you to receive feedback directly from any website/web application.