Setting Automatic Feedback Alerts

Having a notification triggered automatically whenever feedback comes through is a useful way to keep track of your feedback in real-time. It gives the opportunity for members of your team to view certain feedback depending on the conditions that are set.

Go to the Segment page, select from an existing user segment or set one up.

Setting up the Segment (more info):


Click the button 'Add Segment' in the Segments page.

Then choose the type of Feedback you wish to track, in this case we’re looking to receive notifications for ‘Feedback Form’ where the Satisfaction Ratio is lower than 30%.

Select the filters you wish to use, making sure to click the ‘validate’ button each time to add a new filter.

Creating the Automatic Alert

Go to the ‘Actions’ tab on the dashboard.
 Click Add Segment and decide the one you want to use. 
Then decide the alert you want to set up.
For email notifications, click 'Manage Users'.

Decide whether you'd like you or your team members to have alerts immediately in real-time, or receive a weekly report of the total feedback of the past week.
You can add multiple alerts to the same Segment by clicking on the + sign.

The email alerts

Immediate email when Segment conditions are met.

Weekly email (every Monday) to summarize total feedback that matched your segments.

Setting Manual Alerts

Go to the feedback page and click ‘add owner’ or click ‘View Details’ to view the feedback first, then assign the feedback.

The user will receive an email notification immediately alerting them that there is feedback to be looked into.