1. Setting Automatic Feedback Alerts
Having an notification triggered automatically whenever feedback comes through is a useful way to keep track of your feedback in real-time. It gives the opportunity for members of your team to view certain feedback depending on the conditions that are set.
- Go to the Segment page, select from an existing user segment or set one up.
1a. Setting up the Segment (more info):
- Click the button 'Add Segment'
|- Then choose the type of Feedback you wish to track, in this case we’re looking to receive notifications for ‘Feedback Form’ where the Satisfaction Ratio is lower than 30%|
- Choose the filters you wish to use, making sure to click the ‘validate’ button each time to add a new filter.
1b. Creating the Automatic Alert
|1. Go to the ‘Actions’ tab on the Dashboard|
| 2. Click Add Segment||-|
|3. Then select 'Add an Action'.|
For email notifications click 'Manage Users'
|4. Choose whether you'd like you or your team members to have alerts immediately in real-time, or receive a weekly report of the total feedback of the past week.|
Here's how the email alerts will look:
|Immediate email when Segment conditions are met|
Weekly email (every Monday) to summarise total feedback that matched your user stories.