Feedier lets you send SMS directly through the Dashboard to request Feedback from your customers, users, or employees. There are two important concepts:

  • SMS via an API: An SMS is sent out automatically using Feedier's API with a connection to your database. Every push contains a message to engage the user and a call-to-action.
  • SMS via a campaign: a group of SMS pushes sent at a given time of your choice. Campaigns can be scheduled or sent immediately.

Adding Email content 

To change the default content sent in the emails:

  • Edit any form and then go to “Options”
  • Click “Default Templates”
  • Edit the “Email Campaign” one, it’s used also when using the API.

The sender name and email that will be displayed to the receipients can be changed from the “Advanced Settings” options. 

Email campaigns

To send emails through the Feedier Dashboard, you can create a new Email campaign:

  • Go to the forms listing page
  • Edit any form
  • In the form builder click “Share”
  • Then, click “Email Campaign”

Click the “Create New Campaign” button. You will be asked to fill in the campaign details.

  • The campaign name is used only in the Dashboard for you to identify the campaign.
  • The subject is visible to the participants
  • The default message is from the Email Campaign template
  • A sending time can be scheduled, if you want to send it immediately, you can leave the default time.

Uploading Contacts

The next step is to set the recipients, Feedier lets you either type manually the recipients or upload a .CSV file

When uploading a .CSV, the file must have a column “email” that contains the email addresses. Any other column will be attached to the Feedback as Context Attributes and can be used in the message.
Attach metadata that you already have on the contact here, in order to better analyse your feedback once it gets completed. 

Sending the campaign

To send the campaign immediately, you can click on “send Immediately” or have it scheduled to be sent at the desired time. Once sent by Feedier, the “Last Sent” column will contain the sending time.

Reporting on Email Pushes

Two bar charts in different colors will appear. The yellow one is for the SMS pushes and the purple one is for the email pushes.

The graphs give you the exact numbers of the emails that you sent, the ones that were opened, clicked, and the feedback that you received through all your email campaigns.

If you only want to see the data related to a specific email campaign, you can click on "search" and then Email/SMS campaign and the data will be filtered accordingly.

  • The link column is the tracked link sent in the email. You can re-send it manually. Whenever the link is clicked, it records the click and redirects to the form with the right context attribute.
  • The status column is the current status of the email:

bouncedThe email address does not exist or is not valid
clickedThe link in the email was clicked. If you do not see a Feedback link attached to it, it means the recipient saw the page but did not proceed.
deliveredThe email address is correct and the email is in the recipient’s inbox
openedThe email was opened but not clicked