Enriched links are links to your feedback forms that contain extra information known as Context Attributes.
Context Attributes could be for example:
- Product ID
- Employee ID
It very much depends on your use case and it's entirely flexible. They are very useful when it comes to segmenting and building cohorts based on your feedback data. For more on how to use the search, click here.
Let’s take a simple example, your form link is: https://feedback.company.com/satisfaction
So an example where we want to enrich the URL with:
- City: Colombo
- Medium: Facebook
- Subscription: 12Y-123
The new link would be:
Whenever this link is clicked and the feedback is recorded, it will be attached to the Feedback and available in the search filters.
Context Attributes are automatically attached and created as long as they are present in the link. There is nothing else to do on your end.
You can dynamically build the link if integrated into your systems with variables that you already know: