General


From the dashboard, click “Insights” on the top ribbon, here you will see a global view of your feedback, giving you a pulse on the location of feedback, general feeling, and average Satisfaction Ratio.


Activity Chart


The Activity chart allows you to customize the X-axis between the volume of Feedback, Satisfaction Ratio, or a specific Question Answer. Then this is displayed overtime on the Y-axis. 


If you want to break down this data further using the Dropdown in the top right corner you can select specific attributes to break this down by. For the example below, it shows different departments but this can be used for any context attribute you have collected with your feedback.



Results


All your answers are compiled together in the Results tab, except for the textual ones. If you use the same question over multiple forms, this will be merged into one graph for better visibility.


You can choose to visualize the data either as a pie chart or as a bar chart.



Text Analysis


The Text Analysis feature in Feedier shows you which keywords are the most frequently mentioned for each question and gives you the overall satisfaction ratio attached to these keywords. 

This is displayed in 2 different views, the default one is the word cloud or you also have the list view.





Geographical report 


The Geographical report is a new way to visualize your data over an interactive map. This will show feedback data mapped out over countries, regions, or even by business units.


1- Here you can see the number of feedback received by country/city along with the corresponding satisfaction ratio

2- You can click on "select" to choose to visualize the data for a specific question



Correlation table


Correlation Table Reports in Feedier gives you the ability to compare your satisfaction across different variables such as locations, departments, cohorts, products, or any other variable that important for you with a sample report.

Pushes


The pushes report gives you the data of the SMS and email campaigns that you sent. You can see the number of the pushes sent, opened, clicked and the feedback received.


The data can be filtered by time period, email/ SMS campaign, using the search button





Ownership report


The Ownership tab under the Insights page can help you keep on top of your feedback ownership by department and user.
Track how much feedback has been assigned statuses, and the progress to resolution by each assigned user.