The home insights page is a place where you can track your KPIs within Feedier.
The KPIs are shown per team, so if you have someone in the HQ team, they'll see different KPIs compared to someone in a sub-team. For more on team hierarchy, click here.


KPIs saved on the homepage are updated in real-time. The search function also makes the KPIs update so you can see what your values are in relation to certain criteria.



KPIs that are manually tracked are ones where you have the data, and you want to add it onto Feedier to track alongside your existing feedback and satisfaction ratio of feedback.
We've added the ability to also track data that is being collected on Feedier such as:



Goal 
Variable or Formula 
Average global Satisfaction Ratio
{satisfaction_ratio}
Average NPS{nps}
Average time taken to complete the survey (in seconds)({time}/1000).toFixed(1)+'sec'
Total number of feedback{feedback_count}
Total pushes sent{pushes_count}
Response rate(({feedback_count}*100)/{pushes_count}).toFixed(2)+'%'
Answered questions rate 

({total_answered_questions}/({total_skipped_questions}+{total_answered_questions}))*100

Attribute Quantity{attribute_name}
Find data for a specific question

{question_id:123,456}


Find data for a specific question option

{question_option_id:123}


Find data for a specific segment {segment_id:123}
NPS per team{nps(team_id:123)}
Satisfaction Ratio of a segment{satisfaction_ratio(segment_id=123)}
Satisfaction Ratio of a team{satisfaction_ratio(team_id=123)}
Satisfaction Ratio of a survey{satisfaction_ratio(carrier_id=123)}
NPS per attribute
{nps(attribute_name=attribute_value)}
Satisfaction Ratio per attribute
{satisfaction_ratio(attribute_name=attribute_value)}


 
You can create your own formulas by using the variable with x,+,/,-.You can use +'x' to add words or symbols after the results (ex: +'%'), and adding .toFixed(x) will allow you to round up after the decimal point (ex: .toFixed(2) will five you 9,99, .toFixed(1) will give you 9,9, etc.).



How to add the KPIs on Feedier:

Go to the Insights page.

Click start on one of the KPI boxes.        

 

Here we want to track number of pushes so we add {pushes_count}



Click continue and select the time period (in days) you wish to measure this KPI over, and whether you need it to auto-renew after the time period is complete. You can also add a target value. Click complete.


You now have a new manual KPI setup. ........................................................................................... ........................................................................................... ...........................................................................................                                                                                                                                    








Remember: Your KPIs are updated in real-time as soon as new feedback comes in. This allows you to use the search function to have your KPIs dynamically change depending on the search criteria you are using.