Adding and tracking your KPIs

Modified on Thu, 24 Aug 2023 at 03:43 PM

The home insights page is a place where you can track your KPIs within Feedier.
The KPIs are shown per team, so if you have someone in the HQ team, they'll see different KPIs compared to someone in a sub-team. For more on team hierarchy, click here.

KPIs saved on the homepage are updated in real-time. The search function also makes the KPIs update so you can see what your values are in relation to certain criteria.

KPIs that are manually tracked are ones where you have the data, and you want to add it onto Feedier to track alongside your existing feedback and satisfaction ratio of feedback.
We've added the ability to also track data that is being collected on Feedier such as:

Goal	Variable or Formula
Average global Satisfaction Ratio	{satisfaction_ratio}
Average NPS	{nps}
Average time taken to complete the survey (in seconds)	({time}/1000).toFixed(1)+'sec'
Total number of feedback	{feedback_count}
Total pushes sent	{pushes_count}
Response rate	(({feedback_count}*100)/{pushes_count}).toFixed(2)+'%'
Answered questions rate	({total_answered_questions}/({total_skipped_questions}+{total_answered_questions}))*100
Attribute Quantity	{attribute_name}
Find data for a specific question	{question_id:123}
Find data for multiple questions	{question_ids:xxx,xx}
Find data for a specific question option	{question_option_id:123}
Find data for a specific segment	{segment_id:123}
Total feedback of a segment	{feedback_count(segment_id=xxx)}

NPS per team	{nps(team_id:123)}
NPS per attribute	{nps(attribute_name=attribute_value)}
Satisfaction Ratio of a segment	{satisfaction_ratio(segment_id=123)}
Satisfaction Ratio of a team	{satisfaction_ratio(team_id=123)}
Satisfaction Ratio of a survey	{satisfaction_ratio(carrier_id=123)}
Satisfaction Ratio per attribute	{satisfaction_ratio(attribute_name=attribute_value)}
Satisfaction Ratio for segments	{satisfaction_ratio(segment_ids=xxx,xxx,)}

You can create your own formulas by using the variable with x,+,/,-.You can use +'x' to add words or symbols after the results (ex: +'%'), and adding .toFixed(x) will allow you to round up after the decimal point (ex: .toFixed(2) will five you 9,99, .toFixed(1) will give you 9,9, etc.).

How to add the KPIs on Feedier:

Go to the Insights page.

Click start on one of the KPI boxes.

Here we want to track number of pushes so we add {pushes_count}

Click continue and select the time period (in days) you wish to measure this KPI over, and whether you need it to auto-renew after the time period is complete. You can also add a target value. Click complete.

You now have a new manual KPI setup. ........................................................................................... ........................................................................................... ...........................................................................................

Remember: Your KPIs are updated in real-time as soon as new feedback comes in. This allows you to use the search function to have your KPIs dynamically change depending on the search criteria you are using.

Specific Feedbackcount KPI's on Feedier:

Understanding Feedback Attributes

To understand the meanings of feedback_name and feedback_value, you should navigate to the "Attributes" section in Feedier. This is where you can find the detailed information associated with feedback entries.

Feedback attributes provide contextual information about each response, helping you gain insights into what customers are saying and how they are interacting with your surveys.

Counting the Number of "Specific" Respondents

To display the KPI for counting the number of respondents who selected "Specific" as their respondent type, follow this formula:

{feedback_count("thenameyouhavesetforthisattribute"=specific)}

This formula utilizes the feedback_count function to count the number of feedback entries where the respondent type is "specific." Replace "specific" with any other relevant respondent type if needed.