The home insights page is a place where you can track your KPIs within Feedier.
The KPIs are shown per team, so if you have someone in the HQ team, they'll see different KPIs compared to someone in a sub-team. For more on team hierarchy, click here.


KPIs saved on the homepage are updated in real-time. The search function also makes the KPIs update so you can see what your values are in relation to certain criteria.


You can track your KPIs in one of two ways.     ...........

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1. Manually



KPIs that are manually tracked are ones where you have the data, and you want to add it onto Feedier to track alongside your existing feedback and satisfaction ratio of feedback.
We've added the ability to also track data that is being collected on Feedier such as:

- Satisfaction Ratio (satisfaction_ratio}
- Time taken to complete the survey {time}
- Number of feedback {feedback_count}
- Total pushes {pushes_count}
- Attribute quantity {attribute_name}

and it even allows you to add formula to dive even deeper (+, -, /, x).

Adding a KPI Manually:

a) Go to the Insights page

b) Click start on one of the KPI boxes        

c) Here we want to track number of pushes so we add {pushes_count}


d) Click continue and select the time period (in days) you wish to measure this KPI over, and whether you need it to auto-renew after the time period is complete.


e) You now have a new manual KPI setup. ........................................................................................... ........................................................................................... ...........................................................................................                                                                                                                                    














2. Track KPIs from Responses



The second way to track your KPIs is using the answers that have been responded to.
The KPIs can be tracked using our ratings (CSAT), and NPS question types.


a) Click 'start' or edit an existing KPI


b) Choose your KPI name, in this case we're measuring the NPS of our surveys.
c) Select from the dropdown 'Track KPI' all the questions related to your KPI you are tracking.

 


d) Select your target value, and timeframe you wish to track your KPI and click complete.

e) You now have a new KPI setup.  









Remember: Your KPIs are updated in real-time as soon as new feedback comes in. This allows you to use the search function to have your KPIs dynamically change depending on the search criteria you are using,