Question type guide

    There are lots of different types of questions that can be added to a questionnaire, which will collect different types of feedback.

    Adding different types of questions to a feedback survey is significant because it allows for a more comprehensive understanding of the customer experience. Different question types can help to uncover different insights and can provide greater clarity on customers' overall satisfaction with the product or service. 

    This article explores how questions in the feedier platform can range from multiple choice to open-ended responses, and how these can help identify areas of improvement.

1. Multiple Choice: 

Multiple Choice questions allow you to present a set of predefined options for customers to select from.

To use multiple choice questions in Feedier, click on the “Add a Question” button and select “Multiple Choice” from the dropdown menu. Then, enter the question and the available answer options. You can also specify whether the respondent can select one answer or multiple answers. Finally, click “Save” to add the question to your survey.

They allow respondents to quickly select an answer without having to type out a detailed response. The data from these questions can be quickly analysed to draw insights about customer preferences and trends.

2. Text: 

Text questions allow customers to provide open-ended responses in the form of a text response.

With text questions in Feedier, you can gather valuable insights from your customers or employees quickly, easily, and accurately. The text answered by your respondent is then analysed by our machine learning and give you valuable insight on their sentiment over a specific subject.

3. Star Ratings: 

Star Ratings questions allow customers to rate their experience or satisfaction on a scale of 1 to 5 stars.

Your respondents can provide qualitative feedback through the ratings' table in Feedier. Using a 1 to 5 scale, respondents can rate their experience setting your own custom labels. As a result, you can gain a deeper understanding of your respondents' experiences and satisfaction levels. Simply add the rating table question type to your survey, then customize the labels and scale to meet your needs. A question can also be tailored to each respondent by adding conditions.

4. NPS: 

The Net Promoter Score (NPS) question type is a single-click question that asks customers to rate their experience on a scale of 0 to 10.

The Net Promoter Score (NPS) is a metric used to measure customer loyalty and satisfaction. It is based on the response to one simple question: “How likely are you to recommend our product or service to a friend or colleague?” Feedier allows you to measure and track your NPS score using its simple survey creation tool.

The NPS score is a great way to measure customer loyalty and satisfaction, and Feedier allows you to easily track and measure it.

6. Yes/No: 

The Yes/No question type is a single-click question that allows customers to answer yes or no.

Yes/No questions are one of the most basic question types in Feedier. They are often used to quickly gauge opinion or to get a quick snapshot of a customer’s thoughts. To use the Yes/No question type in Feedier, simply create a question, enter the text of your question, and then select the Yes/No option from the drop-down menu. You can then add additional information or images. Once done, you can preview your survey and then publish it when ready. 

Yes/No questions are a great way to get quick, straightforward responses from your customers or employees. They are also a great way to provide a simple survey format that is easy to understand and answer.

7. Smiley : 

The Smiley question in Feedier is a single-click question that allows customers to rate their experience or satisfaction on a scale of 1 to 5 smiley faces. 

This question type is a great way to quickly and easily gather feedback from customers. It is a simple and quick way to collect feedback without the need for long-form responses. Customers can easily select the smiley face that best indicates their level of satisfaction with their experience. 

This question type can be used to measure customer satisfaction, customer loyalty, or customer engagement.